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Frequently Asked Questions
How do I find my shoe size?
We recommend measuring your foot length and comparing it to our size chart. Most customers find their perfect fit by checking the heel-to-toe measurement in millimeters. If you're between sizes, we suggest sizing up for comfort. Our customer service team is also happy to help you find the right size—just reach out!
What are your shipping times?
Standard shipping typically takes 5-7 business days from the order date. Express shipping is available for 2-3 business day delivery. Orders are processed Monday through Friday, and shipping times are calculated from the processing date. You'll receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return window for unworn shoes in original condition with all packaging. Returns are free within the continental US. Simply initiate a return through your account, and we'll provide a prepaid shipping label. Once we receive and inspect your return, refunds are processed within 5-7 business days.
How can I track my order?
You can track your order in real-time using the tracking number sent to your email when your package ships. Simply click the link in the email or log into your account to view the current status and estimated delivery date. If you have any questions about your shipment, our support team is here to help.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.